FAQ
1. What products does Theranovae™ offer?
Theranovae™ focuses on thoughtfully selected products designed to improve everyday living, with a primary focus on home & garden solutions and additional products supporting an active lifestyle.
Our collections include:
🏡 Home improvement and household essentials
🌿 Garden and outdoor living products
✨ Practical lifestyle solutions
🏃 Sports and active lifestyle products
Each product is selected with a focus on convenience, functionality, and improving everyday experiences.
2. How long does shipping take?
Most orders are processed within 2–5 business days.
Delivery times vary depending on destination and shipping conditions, but most customers receive their orders within:
8–15 business days after shipment
Please note that processing time does not include shipping transit time.
3. How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Tracking updates may take several business days to appear after shipment.
If you have questions about your delivery status, our support team is always happy to assist.
4. Do you ship internationally?
Yes.
Theranovae™ proudly serves customers in multiple countries worldwide.
Shipping availability and delivery times may vary depending on your location, local carriers, and logistics conditions.
5. Can I modify or cancel my order?
If you need to make changes to your order, please contact our support team as soon as possible.
Requests submitted before order processing begins may be accommodated.
Once an order has entered fulfillment or shipment preparation, modifications or cancellations may no longer be available.
6. What payment methods do you accept?
We accept secure payments through major payment methods, including:
✔ Credit cards
✔ Debit cards
✔ PayPal
Available payment options will be displayed during checkout.
7. What is your return policy?
We offer a 30-day return period for eligible items.
To qualify for a return:
✔ Products must be unused and in original condition
✔ Original packaging should be included whenever possible
✔ Proof of purchase must be provided
Please review our Return & Refund Policy for complete details.
8. What should I do if my item arrives damaged?
If your order arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery.
Please provide:
✔ Order number
✔ Photos of the product
✔ Photos of the packaging
Our team will review the issue and assist you with an appropriate solution.
9. Are the product colors and details exactly as shown online?
We make every effort to display product images, colors, and details as accurately as possible.
However, slight differences may occur due to:
- Different screen settings
- Lighting conditions
- Device displays
These variations do not affect product functionality or quality.
10. Do I need an account to place an order?
No.
You may complete your purchase as a guest.
Creating an account simply allows you to manage orders, view purchase history, and enjoy a more convenient shopping experience.
11. How should I care for my products?
Care instructions vary depending on the product category.
Specific usage, cleaning, and maintenance recommendations can be found on the product page or included product instructions.
Following recommended care guidelines helps maintain product performance and longevity.
12. Will I receive an order confirmation?
Yes.
After completing your purchase, an order confirmation email will be sent to the email address provided during checkout.
If you do not receive your confirmation email, please check your spam folder or contact our support team.
13. Do you offer promotional discounts?
From time to time, Theranovae™ may offer special promotions, seasonal discounts, or exclusive customer offers.
Joining our email list is a great way to stay informed about new products and upcoming promotions.
14. Is my payment information secure?
Yes.
All transactions are processed through secure payment providers using encrypted checkout technology designed to protect your personal and payment information.
Theranovae™ does not store sensitive payment card information on our servers.
15. How can I contact customer support?
You can reach our customer service team at:
Company Name:
Hangzhou Mucheng Muler Technology Co., Ltd.
Brand Name:
Theranovae™
Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)
Our team is always happy to assist with questions about products, orders, shipping, returns, or general inquiries.
Thank you for choosing Theranovae™.
We are committed to helping you discover practical solutions that make your home, garden, and everyday lifestyle more comfortable and enjoyable.