Shipping Policy
Delivering Better Living To Your Door
At Theranovae™, we believe every order should arrive safely, smoothly, and reliably.
Whether you are improving your home, enhancing your garden, or choosing products designed for a more convenient lifestyle, we are committed to providing a simple and dependable shipping experience from checkout to delivery.
Please review the information below regarding order processing, shipping timelines, tracking, and delivery details.
When Can I Expect To Receive My Shipment?
All orders are carefully reviewed and shipped from our fulfillment facilities within:
7 business days after the order is placed.
After your order has been shipped, delivery typically takes:
10–20 business days
depending on your location, carrier availability, and local delivery conditions.
Please note that shipping delays may occasionally occur due to:
- Customs clearance or inspection
- Carrier service delays
- Weather conditions
- Transportation disruptions
- Other circumstances beyond our control
We apologize for any inconvenience caused by unexpected delays and appreciate your understanding.
How Can I Track My Order?
Once your order has been shipped, a Shipping Confirmation email containing your tracking number will be sent to the email address provided during checkout.
You may use your tracking number to check your order status through:
Please allow some time for tracking information to become active after shipment.
If you have any questions regarding your order status, please contact us:
What Are Your Shipping Rates?
We offer a simple and transparent shipping option:
Fixed Shipping Rate: $5.99 USD
This shipping fee applies to orders shipped to destinations worldwide.
The final shipping cost will be displayed during checkout before payment is completed.
Which Countries Do You Ship To?
Theranovae™ currently ships worldwide.
We work with trusted logistics partners and shipping carriers to deliver orders to customers across different regions.
In rare cases where your country cannot be supported by our available logistics services, we will contact you as soon as possible and make the necessary arrangements regarding your order.
For questions about shipping destinations, please contact:
How Can I Change My Shipping Address?
Shipping address changes are only available before your order enters the fulfillment process.
Requests must be submitted on the same day the order is placed, before:
11:00 PM (PDT, UTC-7)
To request a shipping address change, please contact us:
Once an order has been processed or shipped, we may no longer be able to modify the delivery address.
Please carefully review your shipping information before completing checkout.
Can I Deliver To An Address Different From My Billing Address?
Yes.
You may choose a shipping address that is different from your billing address.
Please ensure that all shipping information is accurate and complete to avoid delivery issues.
How Is My Order Shipped?
Orders are shipped during regular business days, excluding holidays.
Orders placed on Saturday or Sunday will be processed and shipped on the following business day.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
International Customs & Import Charges
For international shipments, local customs authorities may apply duties, taxes, or import fees depending on your country's regulations.
Please note:
- Theranovae™ does not control customs policies or fees.
- Import charges vary by country.
- Customs inspections may cause additional delivery delays.
Customers are responsible for any applicable customs fees or import charges.
Damaged, Missing, or Lost Packages
If your package arrives damaged or there is an issue with your delivery, please contact us within 72 hours of receiving your order.
Please provide:
✔ Order number
✔ Photos of the package
✔ Photos showing the issue
Our support team will review your request and assist with an appropriate solution.
Need Assistance?
If you have any questions regarding shipping, tracking, or your order, our customer support team is always happy to help.
Brand Name:
Theranovae™
Company Name:
Hangzhou Mucheng Muler Technology Co., Ltd.
Email:
service@theranovae.com
Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)
Thank you for choosing Theranovae™.
We appreciate your trust and are committed to providing a smooth and reliable shopping experience from checkout to delivery.